Last updated: December 05, 2025

This Tax Policy explains how Ziili.shop handles sales tax for orders shipped within the United States. It outlines when sales tax is collected, how it is calculated, and what to do if you have tax-related questions or need documentation.

1. When We Collect Sales Tax

Ziili collects sales tax on orders shipped to U.S. states where we have a sales tax obligation (“nexus”). Nexus may be created through:

• Physical presence
• Inventory stored in third-party warehouses
• Marketplace facilitator rules
• Other state-defined business activities

If your shipping address is located in a state where sales tax applies, the correct state and local tax rate will automatically be added at checkout.

2. How Sales Tax Is Calculated

Sales tax is based on:

• The shipping address
• Applicable state + local tax rates at the time of purchase

 

Sales tax is shown separately at checkout before payment.

Product prices displayed on Ziili.shop do not include tax.

 

3. Marketplace Facilitator & Third-Party Fulfillment

If an item is fulfilled by a marketplace facilitator or a third-party seller on behalf of Ziili, that marketplace may be responsible for collecting and remitting the sales tax.

In these situations, sales tax will still appear during checkout and be charged according to the marketplace’s policies.

4. Tax-Exempt Purchases & Resale Certificates

If you qualify for sales-tax exemption (such as holding a valid resale certificate), you must email us your exemption certificate before placing your order.

All certificates are reviewed for validity and must comply with state regulations.

To submit:
📧 tax@ziili.shop (You can keep this or use your main email if you prefer.)

Please include:

• A scanned copy of your exemption certificate
• Your name
• Your order details (if applicable)

5. Sales Tax Refunds for Returned Items

When an item is returned and approved for a refund:

• The sales tax for that item will also be refunded
• Refunds are issued to the original payment method (or store credit when applicable)

All tax refunds follow state law requirements.

6. Out-of-State Orders & Use Tax

If Ziili.shop does not collect sales tax for your state, you may still owe use tax.
Customers are responsible for checking their state’s tax rules and complying with local requirements.

7. Order Invoices & Tax Documentation

Your order confirmation email will include an itemized invoice showing:

• Product price
• Shipping
• Sales tax charged (if applicable)

Invoices can also be accessed anytime in your Ziili.shop account order history.

For additional documentation, email:
📧 tax@ziili.shop

8. Changes to This Policy

Ziili may update this Tax Policy at any time to comply with:

• Changes in tax laws
• Business operations
• Marketplace requirements

The “Last updated” date will change whenever updates are made.
Major policy changes may also be communicated by email.

9. Contact Us

For tax questions, exemption inquiries, or invoice requests, contact us:

📧 Tax Support: tax@ziili.shop
📧 Customer Support: support@ziili.shop
📞 Phone: +1 (225) 258-1270

📍 Business Address:
Ziili
515 South Figueroa Street, Suite 1400
Los Angeles, CA 90071
United States