FAQs

Ziili.shop

1. How long does it take to process my order?

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once shipped, you’ll receive a confirmation email with tracking details for your products.

2. What shipping options do you offer?

We offer the following shipping options:

  • Standard Shipping: 7–12 business days
  • Express Shipping: 5–10 business days
  • Free Shipping on Orders Over $70 USD: 7–12 business days

Shipping carriers may include CJPacket, USPS, UPS, FedEx, or UNIUNI depending on your location.

3. Do I need to pay U.S. tax?

Yes, all applicable U.S. taxes will be added at checkout based on your delivery address.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.
You can track your order on the carrier’s website or through our Track My Order page.

5. Do you ship internationally?

No. We currently ship only within the United States.

6. What is your return policy?

Ziili.shop offers a 30-day return policy.
To be eligible for a return, items must be:

  • Unused
  • In original packaging
  • Accompanied by proof of purchase

Full details are available on our Refund Policy page.

7. How do I start a return?

To initiate a return, please contact us at support@ziili.shop.
Once approved, we will provide you with a return shipping label and detailed instructions.

8. Are there items that cannot be returned?

Yes, the following items are non-returnable:

  • Custom or personalized products
  • Hazardous or flammable products
  • Sale items
  • Gift cards

9. When will I receive my refund?

After receiving and inspecting your returned item, refunds are processed within 10 business days to your original payment method.

10. What should I do if my order arrives damaged or incorrect?

Please contact us immediately at support@ziili.shop.
Include:

  • Your order number
  • Photos of the damaged or incorrect product

We will resolve the issue as quickly as possible.

11. How can I contact customer support?

Our support team is always here to help:

Ziili.shop
📧 Email: support@ziili.shop
📞 Phone: +1 (225) 258-1270
Business Address:
515 South Figueroa Street, Suite 1400

We’re happy to assist with any questions or concerns about your order or our products.