Shipping policy
Last updated: December 05, 2025
Applies To: Orders placed on Ziili.shop (USA only)
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order ships, you will receive a confirmation email with a tracking number.
Delivery time depends on the shipping method selected at checkout:
- Express Shipping: 5–10 business days
- Standard Shipping: 7–12 business days
- Free Shipping: 7–12 business days (for eligible orders)
2. Shipping Methods & Delivery Times
We ship using USPS, UPS, FedEx, and CJPacket, depending on product availability and your location.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Express Shipping | 5–10 business days | $9.99 USD |
| Standard Shipping | 7–12 business days | $4.99 USD |
| Free Shipping | 7–12 business days | Orders over $70 USD |
⚠️ Please note: Delivery times may vary due to weather, holidays, or carrier delays.
There is no Hidden charge or additional handling fees.
Standard Shipping
- Handling Time: 1–3 business days
- Transit Time: 7–12 business days
- Total Delivery Time: 8–15 business days
Express Shipping
- Handling Time: 1–3 business days
- Transit Time: 5–10 business days
- Total Delivery Time: 6–13 business days
Free Shipping
- Handling Time: 1–3 business days
- Transit Time: 7–12 business days
- Total Delivery Time: 8–15 business days
3. Free Shipping
Free standard shipping is available for orders $70 USD or more.
Orders below this amount will have shipping fees calculated at checkout.
4. Shipping Restrictions
We currently ship only within the United States.
We do not ship to:
- PO Boxes
- APO/FPO addresses
- Alaska or Hawaii
- U.S. Territories
Certain oversized or restricted items may not be eligible for shipping.
5. Incorrect Address / Failed Delivery
It is the customer’s responsibility to provide a correct and complete shipping address.
If an order is returned due to an incorrect or incomplete address:
- The customer must cover reshipment costs.
- Refunds for returned packages (if applicable) will exclude shipping fees.
6. Order Tracking
Once your package ships, you will receive a tracking number via email.
You can track your order directly through the carrier’s website or using the Track My Order page on Ziili.shop.
7. Need Assistance?
We are here to help:
📧 Email: support@ziili.shop
📞 Phone: +1 (225) 258-1270
Business Address:
Ziili
515 South Figueroa Street, Suite 1400
Los Angeles, CA 90071
United States